We interview between ten to thirty staff members, as determined by you and your research budget.
Each interview lasts twenty to thirty minutes and covers questions about the person's role, their perspectives on their work and their work environment.
Focus on problems - not solutions
We don't ask about desired features and functionality, but rather explore the work lives and needs of staff.
How the intranet might meet these needs is not relevant at this stage. We dont want to jump to solutions before we've properly identfied what issues we're trying to solve!
Sample staff interview questions