Project Roadmap
Collapse Project LifecycleProject Lifecycle
Initiate & Research
Analyse & Plan
Construct
Release / Launch
Support & Engagement
New Intranet Roadmap
Site Governance
Expand Site StructureSite Structure
Expand Site DesignSite Design
Expand AuditsAudits
User Research
Workshop
Content Proposition
Expand Content Strategy and MigrationContent Strategy and Migration
Expand Integrity of Content and DataIntegrity of Content and Data
Customisation
Training
Launch and Engagement
Feedback
Reporting & Analytics
Expand Measure Intranet SuccessMeasure Intranet Success
Intranet Best Practices

Support & Engagement

Depending on your project's scope, the concluding stage may encompass a range of elements, including:

  • Support
    SMLWRLD offers various forms of assistance, such as:
    • Facilitating user access
    • Managing content uploads
    • Providing additional training
  • Engagement
    Gaining insights into the impact of your project on the platform or the usage patterns of your new intranet can pinpoint opportunities for enhancement and areas of achievement.
  • Maintenance
    Your website should not be left on autopilot. Sustaining and mastering effective maintenance practices will guarantee that your users derive maximum value from the site. 

Development Updates

Your intranet is constantly being improved and updated. Development improvements are occurring constantly with the SMLWRLD platform, and these improvements are also deployed across all SMLWRLD Intranets. If you come across any new functionality or features post launch, we would be delighted to work with you in developing what you need.

Visit our support page to request new work or site amendments.

New Intranets

Following the launch of your intranet, SMLWRLD will focus on:

  • staff onboarding and assistance
  • issue resolution
  • site health checks
  • responding to and/or actioning staff feedback
  • implementing content schedules and content structure

As part of ongoing engagement and support, SMLWRLD will continue to be there to provide advice, support, and additional training where required. Please refer to your SLA for further details regarding your specific level of support.