Case Study Series - Replacing an outdated intranet for East London NHS Foundation Trust
From workshop to launch and all the steps in between


Define and build a platform to replace the existing no longer fit for purpose intranet for the East London Foundation Trust – a 5,000-staff mental health service and community healthcare provider based in East London, Bedfordshire and Luton.

Screenshot 2020-09-18 at 14.19.30.pngStakeholder interviews

We began with a series of interviews with project owners and influencers to identify the key business drivers.

Contextual Interviews

We followed this with a series of interviews with a broad range of users – at their place of work wherever possible.

User Survey

We followed up the interviews with a broader user survey to quantify staff priorities.

Screenshot 2020-09-18 at 14.20.56.png

Screenshot 2020-09-18 at 14.22.11.pngWorkshop

We then returned to the stakeholders for a 1-day workshop to:

  •  Present our findings
  • Generate (and align on) ideas
  • Prioritise functionalities and features

Open card sort & site architecture

Finally, we arrived at the design phase, beginning with a card sort with 50 users to design a structure that represented how staff think, and how the platform should be organised.

Sketch and wireframe from the inside out

Our approach focuses first on the content – the end point of our users’ journey. Once these pages were discussed, sketched, wireframed and put through some basic guerrilla tests, we zoomed out to tackle the pages that directly link to this content, and finally the homepage.

Screenshot 2020-09-18 at 14.24.05.jpg


Finally, we added the finishing touches to the platform through colour, fonts and styling.

Build and final testing

Now we had been through several iterations and testing procedures, all that was left was to build.

Content population

Once all the pages and templates had been set up for an area, the communications team set about migrating content from the old platform to the new.

Beta Launch and Final Tweaks

For the final round of testing and iterative updates, the site was released to a small group of early pioneers. No major bombshells were uncovered, and some of the quick-wins were implemented.

Screenshot 2020-09-18 at 14.31.58.png


The soft launch proved useful, as it emerged that some departments – despite giving approval – did not evaluate their section content until it was live! A useful lesson that has since been applied to all our implementations.


SMLWRLD intranets

SMLWRLD’s new SaaS intranets start at £180/annum for SMEs. Pricing for enterprises with over 100 users will vary. A 30% reduction on all pricing plans is available for public sector and not for profit organisations. A full breakdown of pricing can be found on the SMLWRLD pricing page.



SMLWRLD is a London-based SaaS intranet provider, with team members working around the globe. In addition to delivering seamless internal communications, knowledge management, collaboration and transactional tools, SMLWRLD intranets are a vital tool for businesses in their quest for sustainability, staff wellbeing and greater Corporate Social Responsibility. To find out more, contact SMLWRLD Managing Director Dan Jones at or on +44 (0)207 502 3591.

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