Define and build a platform to replace the existing no longer fit for purpose intranet for the East London Foundation Trust – a 5,000-staff mental health service and community healthcare provider based in East London, Bedfordshire and Luton.
We began with a series of interviews with project owners and influencers to identify the key business drivers.
We followed this with a series of interviews with a broad range of users – at their place of work wherever possible.
We followed up the interviews with a broader user survey to quantify staff priorities.
We then returned to the stakeholders for a 1-day workshop to:
Finally, we arrived at the design phase, beginning with a card sort with 50 users to design a structure that represented how staff think, and how the platform should be organised.
Our approach focuses first on the content – the end point of our users’ journey. Once these pages were discussed, sketched, wireframed and put through some basic guerrilla tests, we zoomed out to tackle the pages that directly link to this content, and finally the homepage.
Finally, we added the finishing touches to the platform through colour, fonts and styling.
Now we had been through several iterations and testing procedures, all that was left was to build.
Once all the pages and templates had been set up for an area, the communications team set about migrating content from the old platform to the new.
For the final round of testing and iterative updates, the site was released to a small group of early pioneers. No major bombshells were uncovered, and some of the quick-wins were implemented.
The soft launch proved useful, as it emerged that some departments – despite giving approval – did not evaluate their section content until it was live! A useful lesson that has since been applied to all our implementations.
SMLWRLD is a London-based SaaS intranet provider, with team members working around the globe. In addition to delivering seamless internal communications, knowledge management, collaboration and transactional tools, SMLWRLD intranets are a vital tool for businesses in their quest for sustainability, staff wellbeing and greater Corporate Social Responsibility.To find out more, contact SMLWRLD Managing Director Dan Jones at firstname.lastname@example.org or on +44 (0)207 502 3591.