Engagement Analytics

In addition to this, SMLWRLD are in a unique position to provide expert analysis on usage statics.

Many of our clients take advantage of this expertise, and we regularly present detailed usage analyses back to them for discussion.

One key area of analysis is a technique developed by and unique to SMLWRLD. It is called the SMLWRLD Intranet Engagement Model. The mathematics behind the model are complex, but the principle is simple: we needed a way of analysing intranet engagement that is complete, unbiased, and comparable.

The SIEM provides a way of taking a large amount of usage data from an intranet and processing it into a single number, which fairly represents an intranet’s engagement. This number can be broken down into a complex array of constituent parts, which allows us to analyse behavioural patterns within the intranet – this leads to valuable insights into areas where the intranet is performing well and not so well. The SMLWRLD Intranet Engagement Tool provides analysis tools, charts and heatmaps to intranet managers in order to gain these insights. Your organisation would have complimentary access to this tool as part of the SMLWRLD Unlimited licence fee.


In addition to engagement analytics, the techniques used within the mathematical treatment of the data ensure that every intranet, no matter if it is large or small, from a boutique small business to a large international corporation, can be compared with every other intranet. This has led to the creation of the SMLWRLD Intranet Engagement Benchmark, a collection of anonymised data from over 50 major companies from around the world against which any individual company can be benchmarked. This allows us to see not only how your intranet is performing against itself, but against its peers and competitors from around the world. This information is not only interesting, but hugely insightful, as it allows us to properly gauge which parts of the intranet are truly performing well and not so well.


For more information on SMLWRLD and engagement, please visit http://engagement.smlwrld.io.


SMLWRLD intranets

SMLWRLD’s new SaaS intranets start at £180/annum for SMEs. Pricing for enterprises with over 100 users will vary. A 30% reduction on all pricing plans is available for public sector and not for profit organisations. A full breakdown of pricing can be found on the SMLWRLD pricing page.



SMLWRLD is a London-based SaaS intranet provider, with team members working around the globe. In addition to delivering seamless internal communications, knowledge management, collaboration and transactional tools, SMLWRLD intranets are a vital tool for businesses in their quest for sustainability, staff wellbeing and greater Corporate Social Responsibility. To find out more, contact SMLWRLD Managing Director Dan Jones at contact@smlwrld.io or on +44 (0)207 502 3591.

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Intranet engagement formula Part 1 | Defining engagement
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