We have a standard search results page with filters and sorting options. This is frequently customised for specific intranets according to their requirements, and often a dedicated person-finder tool is included elsewhere in the intranet, although people continue to feature in the main search results.
We begin by looking not at how users will find, but what will they be looking for. This is one of the insights we hope to glean from the user research and Information Architecture card sorting.
In spite of all this effort with site architecture an intuitive and accurate search function is vital. As might be expected, SMLWRLD provides a full-text search capability – including the option to search within the documents uploaded to the site. But users don’t often know exactly what they are searching for or how best to find it, so the search facility can provide a number of tools to help users:
Finally, administrators can improve search performance by reviewing search reports to identify common search terms (this helps with content strategy) and results that return few or no results (helping with content strategy and/or suggesting updates to the synonym list).
Screenshots showing much of this functionality from the East London Foundation Trust is shown below.
Misspelling and suggested correction example:
When a search term is particularly well aligned with a type of result, these results are highlighted at the top of the page. In the below example, you can see that three users have been highlighted.
As well as standard search results, which are taken from all content (articles, profiles, teams, communities etc). Users can opt to expand any search to include text within documents. This allows the contents of any uploaded documents to be fully searchable from the main search.
SMLWRLD’s new SaaS intranets start at £180/annum for SMEs. Pricing for enterprises with over 100 users will vary. A 30% reduction on all pricing plans is available for public sector and not for profit organisations. A full breakdown of pricing can be found on the SMLWRLD pricing page.
SMLWRLD is a London-based SaaS intranet provider, with team members working around the globe. In addition to delivering seamless internal communications, knowledge management, collaboration and transactional tools, SMLWRLD intranets are a vital tool for businesses in their quest for sustainability, staff wellbeing and greater Corporate Social Responsibility. To find out more, contact SMLWRLD Managing Director Dan Jones at email@example.com or on +44 (0)207 502 3591.
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